The Outbound Onboarding Kit is designed to help new outbound and distribution professionals understand how outbound supply chain operations work in a real operational environment.
This kit focuses on order fulfillment, coordination with warehouse and logistics partners, and execution of customer deliveries during the first 90 days.Instead of generic logistics training, the kit walks learners through real outbound workflows, daily coordination, documentation, and common challenges such as delivery delays, picking errors, dispatch issues, and customer escalations.
By the end of the onboarding period, outbound team members are able to manage outbound operations with confidence, ensure on-time deliveries, and support service level and customer satisfaction KPIs.
What’s Inside the Kit:
- End-to-end export flow map from order confirmation to shipment
- Export fundamentals (booking, documentation, and shipment coordination)
- Key export KPIs every outbound role must track
- Common export documents & Incoterms quick guide
- Daily execution tools, control tower & 30-day tracker
- Freight forwarder coordination and performance management
- Real outbound problem-solving scenarios (delays, document issues, cut-off risks)
- Weekly performance summary and follow-up structure
- Professional communication & escalation best practices
Who Is This Kit For
- New Outbound / Distribution hires
- Logistics and outbound coordinators
- Order fulfillment and dispatch teams
- Fresh graduates joining outbound or distribution roles
- Employees transitioning into outbound or customer delivery functions
- Companies onboarding outbound teams and aiming to improve delivery performance
